Frequently Asked Questions:

App is crashing upon opening

In the v7.7 update, there is a bug for iOS 8 users that causes the app to crash at opening.

A fix:

If you update to the latest app update, it will fix the problem

We apologize for the inconvenience this is causing to anyone who is experiencing this problem.

Can I recover my password?

The first time you used Private Photo Vault, you were prompted if you would like to create a recovery e-mail address in the event you forgot your password. If you entered your e-mail as a recovery address, you can recover your password. If you did not setup a recovery e-mail address, you can’t recover your password.

 

To recover the overall app password:

1) Enter your password incorrectly 8 times in a row

2) A prompt will come up asking if you would like to recover your password. Say yes.

To recover an album’s password:

1) Enter the album’s password incorrectly 5 times in a row

2) A prompt will come up asking if you would like to recover your password. Say yes.

I am getting a new phone, how can I transfer photo vault to my new phone?

To transfer Private Photo Vault to your new phone:

1) On your old phone, backup your phone to iTunes by plugging your phone into your computer and launching iTunes.
2) When you get a new phone, restore from the iTunes backup on your old phone.

Note: Some users have reported errors in using iCloud to restore data to Private Photo Vault. As a result, to ensure all your old data transfers over properly, use iTunes for backing up and restoring data.

I had to reset my phone, can I restore my photos?

Yes, if you have recently performed a backup of your device to iTunes or iCloud, you can restore your phone to your last backup and get your data back. For information on restoring from a backup, please view Apple’s website here: https://support.apple.com/kb/HT1766

I purchased this on my iPhone, can I get it for free on my iPad?

Yes. If you have already purchased the app, you can get the full version on any of your devices at no additional cost. To get it on each additional device, open Private Photo Vault, go to the Settings tab and hit Restore Purchase.

What video formats does Private Photo Vault support?

Private Photo Vault supports .mov and .mp4 files.

Does Private Photo Vault require location access?

In iOS 4 and iOS 5, Private Photo Vault requires location access due to a requirement from Apple. In iOS 6 and on, this requirement was lifted.

I already purchased Pro, why is it still showing ads?

If you have already purchased Private Photo Vault Pro and it is still showing ads, go to the Settings Tab in Private Photo Vault and hit Restore Purchase.

Who can see my photos?

Your photos & videos in Private Photo Vault are only stored on your device and not on any of our servers. We have no ability to remotely access your photos.

However, if you have iCloud backup enabled, copies of your photos may be stored on Apple’s servers.

How do I stop ads from redirecting to the App Store?

Sometimes a rogue ad may redirect you to the App Store without your action. To stop this from happening force quit and reopen the app:
1) Close Private Photo Vault
2) Double tap your device’s home button
3) Swipe up on Private Photo Vault
4) Reopen the app

Looking for more information?

If you can’t find the information you are looking for here, please check out the Tutorial section. If you still can’t find what you are looking for, you can request support below.

Support Form
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Testimonials:

  • ★★★★★

     

    Great app to keep as many photos as you like hidden from the eyes of the world!

    username: Daisydude912
    Canada
  • ★★★★★

     

    Does everything you’d want from it. Safe, protected storage, with slideshow features, photo edit, and allows you to safely delete from the camera roll.

    I’d highly recommend this app.

    username: Matt Harwood
    United Kingdom
  • ★★★★★

    It’s amazing! Arguably the best app in the store, the upgrade is what makes it truly fantastic. Anyone trying to get into your vault and gets the password wrong, gets their picture taken and location saved. So when you look at the break-in report you can see who tried to break in when and where! Its brilliant, I can secretly keep everything in one lock while I use a decoy pin code to make it seem theres nothing there.

    username: Rampage Rogers
    United Kingdom
  • ★★★★★

    So, this app is awesome! Never worry about who might see those embarrassing selfies, stupid pics of food, or those nudie photos to your special someone. You can store as many photos as you want in as many folders as you want. It’s super simple to use and it thinks far enough ahead to offer a decoy password! It even lets you know exactly who tried to access your vault, who was let in and who was denied access, and what time that nosy person tried to snoop around. Haha I definitely recommend this app. I love it 🙂

    username: HaleySAS
    United States

Tutorial Video: