How to move private photos to new phone

01 / 04

Prepare old phone for transfer

E easier to prepare transfer while you still fit open original vault. No uninstall app or reset phone as first troubleshooting step. Either action fit remove files wey dey only that device.

Open some photos and videos now. If files missing or no dey open, solve that issue before you change devices. New installation no fit recreate file wey never get backup or transfer.

02 / 04

If na Cloud Vault you dey use

Confirm say Cloud Vault dey on and files wey you need don finish uploading. Premium subscription alone no prove say particular file get backup.

Find Cloud Vault password before you move. E different from app unlock code, and our team no fit recover am. If old phone still open files but you no know cloud password, keep access to that device and read questions page before you change anything.

1. Keep old phone connected until required backup finish.
2. Install official app for new phone.
3. Use Cloud Vault inside app with account and Cloud Vault password.
4. Check important photos and play important videos for new device before you stop using old one.

03 / 04

If collection dey only for phone

Choose transfer or backup method before you erase anything. You fit turn on Cloud Vault or use app export and transfer features. Correct steps depend on devices and app version, so use official tutorials and support guides.

Mind where exported files go. Photos wey you export fit show for receiving photo library or computer folder. Temporary transfer copy need its own privacy protection; e no inherit vault lock automatically.

04 / 04

Check result before you trade phone in

Browse important albums for new phone. Check old and recent items, and open videos instead of relying only on thumbnails. Confirm say you fit lock and reopen app.

Only after you check new copy and backup well you suppose follow phone maker instructions to erase old device. Keep Cloud Vault password safely for next time wey you need am.

Common questions